Frequently Asked Questions
Everything you need to know about our natural beauty rituals.
Are Botanic products 100% natural?
Yes, we pride ourselves on using only plant-based, organic ingredients. Our formulas are free from parabens, sulfates, and synthetic fragrances.
Do you test your products on animals?
Absolutely not. Botanic is a certified cruelty-free brand, and we never test our ingredients or finished products on animals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or exchange, provided it is at least 50% full.
How should I store my Botanic skincare products?
To maintain the potency of our natural ingredients, we recommend storing products in a cool, dry place away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.